1. Participant and access needs
Recruit representative learners. Confirm consent and required accommodations.
Observe where the experience helps or gets in the way.
Recruit representative learners. Confirm consent and required accommodations.
Write a realistic task with a clear success condition; avoid giving navigation clues.
Explain that you are testing the design, not the participant. Invite them to think aloud.
Observe where the experience helps or gets in the way.
Record actions, hesitation and exact language. Separate observation from interpretation.
Did the learner struggle with the task itself, the instructions or the controls?
Rank issues by consequence and frequency. Record owner, change and retest plan.